GOWN & PRODUCT INFO

See our general measurement guidelines here Jade Bridal Sizing Guide

Jade Bridal does offer alterations services.

All wedding gowns and formal wears come in standard sizes. We provide specific measurements for custom wedding gowns in store only. You may reference our general measurement guidelines here Sizing Guide

Pronovias, Jade bridal Collection, and Helen Fontaine.

Our largest gown collections typically arrive in August and December. For first word of new product, sign up for Jade Bridal emails.

Wedding gowns normally takes 4-6 months to order, and bridesmaid dresses takes 8-12 weeks. Please feel free to email us for status update anytime.

Yes, please email us for fabric swatch request.

PAYMENT, DELIVERY & RETURNS

ALL SALES ARE FINAL, include sales gowns in “AS IS”. There are no cancellation, return or refunds. We accept exchange only in the condition of product damages and major quality issues that caused by Jade Bridal and delivery company.

Merchandise has quality issues must be exchange within 30 days. Merchandise must not be worn, altered, or washed, and must be free of stains, pet hair, floor debris, and pin marks.Merchandise must have all tags attached and be in its original packaging. Gowns not returned in original condition may be refused for exchange or subject to a $75 restocking fee. Final sale items may not be returned.

You can bring item to our store location in person or return to our address: 1600 S Halsted Street, Chicago, IL 60608

You must pay the entire cost of gowns at the time you place your order.

Wedding gowns normally takes 4-6 months to order, and bridesmaid dresses takes 8-12 weeks. Rush order service is available. If your size is in stock, it will take approximately 35 – 40 business days for your gown to arrive. Please feel free to email us for status update anytime.

Your gown will be shipped via UPS, DHL or FedEX. We do not require a signature upon receipt of the package. You will receive tracking information when your item is shipped.

APPOINTMENTS

1600 S Halsted Street, Chicago, IL 60608

To schedule an appointment, click here or call us at 312-285.

Yes, we are by appointment only for both wedding gown and bridesmaid shopping. We aim to provide the best experience and privacy for each bridal party.

Once you schedule an in-store appointment, you will be assigned a stylist who will guide you through the gown selection process. At your appointment, you’ll receive one-on-one attention for 60 minutes in our private salon area. Your stylist will provide sizing advice, reserve requested samples (when available), and help accessorize your wedding day look.

We recommend that you book your appointment at least 6 months prior to your event date. Our gown styles have limited availability, so if you have found a style that you love, we recommend booking an appointment at your earliest convenience. Planning ahead gives you plenty of time for alterations.

We have a 24-hour cancellation policy. You will receive a reminder email 48 hours before your appointment. You can reply to the email to confirm or cancel, or you may call the store directly. If we don’t hear from you by 5 p.m. the day before your appointment, we will open it up to another bride. Please note most stores have a long wait list of brides hoping for an appointment. We appreciate the courtesy of confirming or cancelling as soon as possible.

We recommend calling our stores to be added to a wait list. The store teams will call customers on the waitlist as soon as an appointment slot opens.

We suggest that you bring your own nude or white undergarments. This may include a strapless bra, underwear, and/or shapewear, and shoes at the desired height. You may also want to bring an elastic hairband if you plan to wear your hair up.

We typically have samples in sizes 6 to 16, but it varies by style. During your appointment, your stylist will assist you with your measurements and provide sizing advice. Most Jade Bridal wedding gowns are comparative to ready-to-wear sizing.

Customer are welcome to bring one bottle of champagne or white wine with cups. .

STYLING

Our styling team offers phone and email consultations! See our About Page and find out more about our styling team.

If you are unable to meet with our stylists for an appointment at our location, we recommend getting measured by a professional tailor and using our reference guides to best determine your size.

For any other information, please email info.jadebridal@gmail.com.